Welcome to Baseball Gear Shop’s FAQ! We’re here to help you navigate our premium baseball equipment offerings, lightning-fast delivery, and customer service. Whether you’re a player, coach, or team manager, you’ll find answers to common questions below.
Product Questions
We carry everything a competitive player needs, including:
- Bats and bat packs
- Fielders gloves and glove accessories
- Cleats and baseball shoes
- Protective gear and sliding shorts
- Hitting trainers, pitching machines, and fielding nets
- Team uniforms (jerseys, pants, belts, socks)
- Bags, totes, and duffels for equipment transport
Each product page includes detailed sizing charts. For team uniforms, we recommend measuring your players and comparing with our charts. When in doubt between sizes, size up for growing players or those who prefer a looser fit.
Absolutely! We specialize in premium equipment that meets competitive play standards. All our gear undergoes MLB-level quality checks before shipping.
Ordering & Account
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Yes! Creating an account lets you track order history, save favorite items, and speed up future checkouts. Look for “Create Account” during checkout or in the top navigation.
We absolutely support team orders! For purchases of 10+ items, email [email protected] before placing your order for special pricing.
Shipping & Delivery
We offer two delivery lineups:
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after 1-2 day processing
• Cost: $12.95
• Best for urgent tournament needs
• Carrier: EMS
• Delivery Time: 15-25 days after processing
• Cost: FREE on orders over $50
• Ideal for team orders or seasonal stocking up
We ship globally* with the same reliable carriers! Our warehouse in Mumford, US serves players worldwide, though some remote areas in Asia and other locations may have restrictions (check our shipping page for details).
Every order receives a tracking number (your “personal scouting report”) emailed after processing. You can also check status by logging into your account.
Returns & Exchanges
Our 15-Day Guarantee makes returns as easy as a routine pop fly:
- Window: 15 days from delivery date
- Condition: Unused with original packaging
- Process: Email [email protected] to initiate
Our professional-grade packaging rarely fails, but if damage occurs, email us immediately at [email protected] with photos. We’ll send replacement items ASAP at no cost to you.
Absolutely! Initiate a return as described above and note you’d like an exchange. We’ll prioritize processing your replacement item once we receive the original.
Still Have Questions?
Our customer service team is ready to help you step up to the plate with confidence. Contact us at:
Email: [email protected]
Mail: 542 Lincoln Drive, Mumford, US 77867
*Exclusions apply to some remote areas. See full shipping details for coverage information.
