Welcome to Baseball Gear Shop’s FAQ! We’re here to help you navigate our premium baseball equipment offerings, lightning-fast delivery, and customer service. Whether you’re a player, coach, or team manager, you’ll find answers to common questions below.

Product Questions

What types of baseball equipment do you offer?

We carry everything a competitive player needs, including:

  • Bats and bat packs
  • Fielders gloves and glove accessories
  • Cleats and baseball shoes
  • Protective gear and sliding shorts
  • Hitting trainers, pitching machines, and fielding nets
  • Team uniforms (jerseys, pants, belts, socks)
  • Bags, totes, and duffels for equipment transport
How do I choose the right size for baseball apparel?

Each product page includes detailed sizing charts. For team uniforms, we recommend measuring your players and comparing with our charts. When in doubt between sizes, size up for growing players or those who prefer a looser fit.

Do you carry professional-grade equipment?

Absolutely! We specialize in premium equipment that meets competitive play standards. All our gear undergoes MLB-level quality checks before shipping.

Ordering & Account

What payment methods do you accept?

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Can I create an account to track orders?

Yes! Creating an account lets you track order history, save favorite items, and speed up future checkouts. Look for “Create Account” during checkout or in the top navigation.

Do you offer team/volume discounts?

We absolutely support team orders! For purchases of 10+ items, email [email protected] before placing your order for special pricing.

Shipping & Delivery

What are my shipping options?

We offer two delivery lineups:

⚡ Standard Speed Delivery
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after 1-2 day processing
• Cost: $12.95
• Best for urgent tournament needs
🎯 Free Team Haul Delivery
• Carrier: EMS
• Delivery Time: 15-25 days after processing
• Cost: FREE on orders over $50
• Ideal for team orders or seasonal stocking up
Do you ship internationally?

We ship globally* with the same reliable carriers! Our warehouse in Mumford, US serves players worldwide, though some remote areas in Asia and other locations may have restrictions (check our shipping page for details).

How can I track my order?

Every order receives a tracking number (your “personal scouting report”) emailed after processing. You can also check status by logging into your account.

Returns & Exchanges

What’s your return policy?

Our 15-Day Guarantee makes returns as easy as a routine pop fly:

  • Window: 15 days from delivery date
  • Condition: Unused with original packaging
  • Process: Email [email protected] to initiate
We’ll provide return instructions and process refunds within 3 business days of receiving the item.
What if my gear arrives damaged?

Our professional-grade packaging rarely fails, but if damage occurs, email us immediately at [email protected] with photos. We’ll send replacement items ASAP at no cost to you.

Can I exchange for a different size/color?

Absolutely! Initiate a return as described above and note you’d like an exchange. We’ll prioritize processing your replacement item once we receive the original.

Still Have Questions?

Our customer service team is ready to help you step up to the plate with confidence. Contact us at:

Email: [email protected]
Mail: 542 Lincoln Drive, Mumford, US 77867

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*Exclusions apply to some remote areas. See full shipping details for coverage information.