At Baseball Gear Shop, we’re committed to getting you the premium baseball equipment you need, when you need it. Just like a reliable shortstop, we’ve got your back when it comes to shipping and returns.
Shipping Information
Order Processing
We swing into action quickly! All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Options
We offer two ways to get your gear to your doorstep:
- Standard Shipping ($12.95) – Via DHL or FedEx (10-15 business days after shipping)
- Free Shipping – Via EMS for orders over $50 (15-25 business days after shipping)
Note: We currently ship worldwide except to certain remote areas and parts of Asia. Shipping times may vary for international orders depending on customs processing.
Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Our Return Promise
If you’re not completely satisfied with your purchase, we’ll work with you to make it right. We accept returns and exchanges within 15 days of receiving your order.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Baseball Cleats & Shoes (if worn or used on the field)
- Baseball Protective Gear (including sliding shorts and any protective equipment)
- Baseball Hitting Trainers And Balls (if used)
- Any personalized or custom-ordered items
How to Return an Item
Step 1: Contact Us
Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request” and include your order number.
Step 2: Wait for Approval
Our team will review your request and send you a Return Authorization Number (RAN) within 1-2 business days.
Step 3: Package Your Item
Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.
Step 4: Ship It Back
Send the package to our return address using a trackable shipping method. You’re responsible for return shipping costs unless the return is due to our error.
Return Address:
Baseball Gear Shop Returns
542 Lincoln Drive
Mumford, US 77867
Exchange Process
Want a different size, color, or product? Follow the same steps as above, but specify in your email that you’d like an exchange and include the details of what you’d like instead. We’ll process your exchange once we receive the original item.
Refund Information
Processing Time
Once we receive your return, please allow 3-5 business days for inspection and processing.
Refund Method
Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
Shipping Costs
Original shipping fees are non-refundable unless the return is due to our error.
International Returns
For customers outside the US, any customs fees or import taxes are non-refundable.
Damaged or Defective Items
If you received a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.
Need Help?
Our customer service team is standing by to help you round the bases of any return or exchange. Email us at [email protected] and we’ll respond within 24 hours.